If you are not satisfied with your products you must contact us within 7 business days of receipt of your order. All returns must be authorized. A credit will be applied on your account less the original shipping cost and a 10% restocking fee when the merchandise is received in a good resealable condition.
Please note that colors may vary slightly due to the manufacturing process and/or can vary due to situations beyond our control such as hue/and contrast settings on your computer.
Personalized products can not be replaced unless the item has been misprinted with an error from our side or has been damaged in shipping.
The credit that you receive on your refund will apply only to the purchase price; shipping and processing fees will not be refunded.
*You MUST contact us within 7 days of receiving your order to be eligible for a refund as no refunds will be given without prior approval.
What We Don’t Offer Returns On
Due to the nature of the following products we don’t offer refunds on any of the following*:
- opened products
- food or candy items
- colored decorations such as pom poms, candles, etc…
- custom ordered items that have been personalized specifically for you
- Finally, due to the heat of the summer, any candle orders that have shipped via ground mail in the summer months (May 1st – September 1st) are not eligible for refunds
*Sometimes accidents can happen. While we don’t normally offer refunds on the listed items, if your order has a damaged item, please contact us. Candles shipped ground mail in the listed months are not applicable.
PAYPAL RETURN POLICY
You may return PayPal purchases by mail to site.com or in store within 60 days for a full refund. If you mail your return, your PayPal account will be refunded directly. You can also return your purchase to a store for store credit, or get a refund on a credit/debit card with the same billing or shipping name that appears on your PayPal order.
60-DAY RETURN/EXCHANGE POLICY
Returns will not be accepted without an original purchase receipt. All merchandise must be returned in the original selling condition and include the original product packaging, tags, and labels. Merchandise may be returned for the full refund to the original form of payment up to 60 days from the purchase date. All returns made with a gift receipt will be returned for a store merchandise gift card.
Exchanges without an original purchase receipt will only be accepted for color or size of the same item. Altered merchandise or merchandise sold as Final Sale may not be returned or exchanged at any time. One time price adjustments can be made with the original purchase receipt up to 14 days from the purchase date, excluding pre-advertised promotions. Items purchased in the U.S. are not eligible for returns, exchanges, or price adjustments in other countries.
IN-STORE ALTERATIONS POLICY
Altered merchandise may not be returned or exchanged at any time. Alterations must be picked up with a valid receipt or ID.
Altered merchandise not claimed within 90 days of purchase will be discarded. Store assumes no responsibility for unclaimed merchandise.
RETURNS ON YOUR OWN
Please note we DO NOT accept returns to our warehouse for merchandise purchased at a physical store location. We only accept returns to our warehouse for merchandise purchased from site.com. If you would like to return an in-store purchase by mail, please contact us.
For online returns, please fill out the Return Form, repack the item(s) including all original tags, and ship them back to the warehouse address on your package, at your own expense.
If you choose to use the pre-paid return label please take note that a $7 shipping fee will be deducted from your refund. For assistance regarding the Return Form or warehouse address on your package, please contact us.
Please remember to write down your Tracking Number to monitor delivery status.
RETURNS WITH PRE-PAID SHIPPING LABEL
Please fill out the Return Form, repack the item(s) including all original tags, affix the pre-paid shipping label to the outside of the box and drop it off at any United States Postal Service location or include it in your outgoing mail. Please note that the cost of return shipping ($7.00) will be deducted from your refund.