JustCakeToppers.com
is proud of our fast, customer oriented service. Most orders are
processed within minutes after receiving your information. You may change/alter
or
modify your order at any point during the online ordering process, but once
an order
has been placed and has gone to ship status we cannot cancel, add to or subtract
from
an existing order. This is due to the large volume of orders taken and
processed on a
daily basis. We strive to deliver fast processing time, making it both
physically and
logistically impossible to flag one particular order and alter it in anyway.
If a credit card
was used to place the order, we will refund the entire amount minus a $5.00
service fee
which covers the cost of processing your card.
Orders that have any items with personalization such as engraving or embroidery
cannot be cancelled at anytime. Once a personalized order has been placed
we send
it through for processing immediately and are unable to cancel these orders.
We are
not responsible for customer submitted misspellings. The order will
be processed
exactly how it is entered unless you are able to get us the corrections before
we
process the order.
Lastly, the processing time for a personalized item may extend well beyond
our normal
10 business day window. It is the customer’s responsibility to
order in advance and
take the processing time into consideration. We will not approve a refund
for a
personalized item that arrives to you beyond the date engraved if the order
& item have
been processed in our stated time frame.
If you have questions about ordering personalized items or need to cancel
an order
that is not in ship status or is not personalized please email us at
cancellations@justcaketoppers.com.
